Delivery Time
Most items take 6 to 8 weeks to build. Shipping takes an additional 1 to 4 weeks in Eastern US and 2-6 weeks in Western US.

Payment
We require a 50% deposit using a valid credit card for online orders. We accept MasterCard, Visa, Discover, and American Express. If you prefer to use a personal check, please place your order by telephone. If ordering online you will receive an automated order confirmation immediately. Then within a day or two you will get a telephone call or email to advise you of the estimated shipping date and to confirm the details of your order. We will charge the balance to your credit card just prior to shipping.

Sales Tax
By law we must charge 5% sales tax to all orders delivered to or picked up in Virginia.

Shipping
All of our prices include shipping to the lower 48 states at no addition charge. Most orders are sent via our Gold Delivery service in which the driver and his helper place the furniture in the location of your choice anywhere in your home, provide any required assembly and touch up and remove any packaging materials. On very small orders or orders to certain rural areas, Gold Delivery may not be available and the items will be boxed and sent by common carrier. Shipping to addresses located on islands may not be available. Shipping to Alaska and Hawaii is available at extra charge. We do not ship outside of the USA.

Satisfaction Guaranteed
If you are not 100% satisfied with our product for any reason within 30 days of receiving your order you may return it for a full refund of the purchase price. The furniture must be returned with all of the original packaging in place. Cost of the return shipping must be paid by you. We offer a limited warranty beyond that. Please see our “Warranty & Care” page for details.